Press

Nottingham’s tram network has celebrated the second anniversary of the opening of new lines to Clifton and Toton.

Communications excellence is key to boosting customer satisfaction. Alistair Gordon explains how this has been achieved on DLR and Nottingham’s NET.

Staff development trumps technology for passenger satisfaction

Greater Manchester’s Metrolink tram system – the largest of its kind in the UK – has welcomed a new operator on-board to run the iconic network.

Passenger transport operator Keolis UK has been shortlisted by the Department for Transport (DfT) to rebid for the South Eastern rail franchise with its joint venture partner Go-Ahead.

A joint venture partnership of UK public transport operator, Keolis, and infrastructure asset management specialist, Amey, has been named as the new operator of the Greater Manchester Metrolink light rail network.

The Docklands Light Railway has been providing an essential service between key areas of London since 1987, continually setting exceptionally high standards for punctuality and customer satisfaction. In 2014, KeolisAmey Docklands (KAD) – a joint venture formed between Keolis and Amey, was awarded the franchise to operate and maintain the DLR until 2021.

Engineering Director, Dave Smale, talks us through his role, and key developments in both the DLR and UK rail industry.

Since opening in 1987, the Docklands Light Railway (DLR) has grown to become the UK’s busiest light rail network, carrying over 117m customers each year.