KeolisAmey Metrolink has recently been recognised as the best-performing regional operator in the transport sector, according to the latest UK Customer Service Index (UK CSI), conducted by the Institute of Customer Service. This prestigious ranking highlights the excellence of its customer service, a top priority for this subsidiary.
KeolisAmey Metrolink’s high score is a testament to its continued commitment to its passengers and the communities it serves. By adopting a customer-centric approach, the company has not only improved the quality of its transport services, but also strengthened passenger confidence. This commitment to passenger satisfaction is reflected in every aspect of its operations, from user experience to service reliability.
The UK CSI Index, recognised for its rigorous analysis, assesses the performance of companies across a range of public service sectors. KeolisAmey Metrolink’s distinction in this ranking highlights its leadership in the transport sector and its ability to meet passenger needs consistently and effectively.
By maintaining a high level of customer satisfaction, KeolisAmey Metrolink is helping to build public confidence in public transport, a key element in encouraging greater use of these services. This recognition demonstrates that quality customer service is essential to improving the passenger experience and the connection with local communities.