Privacy Policy
This Privacy Policy was last changed on 23 May 2018.
- Who we are
We are Keolis (UK) Limited (a company registered in England with registered number 03292357) with its registered office at Evergreen Building North, 160 Euston Road, London, NW1 2DX and respect your privacy. This policy describes how we use your personal information, which we collect through our website www.keolis.co.uk (the "Website") or otherwise, as noted in this privacy policy.
When you use Keolis (UK) Limited and our Website you trust us with your information. We respect your privacy and this privacy policy sets out the way we use your information: what we collect, how we collect it, how we use it, why we use it, who we share it with and the rights to which you may be entitled.
We have tried to keep this document as clear and concise as possible. If you have any questions or anything in this policy is unclear, please get in touch at the following email address: privacy@keolis.co.uk or using the contact details at the end of this policy.
- Your information
We will collect and use your personal information to allow access to the Website and for the purposes set out in more detail in this section.
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What we collect |
How we use it |
Why we use it |
How long we keep it |
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1 |
Information when you communicate with us whether in person, through our website or via email, over the phone or via any other medium, including:
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We use this information, including to:
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We use this information because:
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We will keep this information for:
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2 |
Information that we collect through your use of our website including:
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We use this information, including to:
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We use this information because:
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We will keep this information for:
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3 |
Information that we collect incidentally from other sources or public sources, including:
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We use this information, including to:
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We use this information because:
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We will keep this for:
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4 |
Information that we collect from individuals representing organisations, including:
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We use this information, including to:
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We use this information because:
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We will keep this for:
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Special information
Certain types of information are more sensitive than others. "Special information" about you includes information about health, disability, race, ethnicity, criminal offences (or alleged offences), political opinions, biometrics or religion. In addition to the personal information set out above, we may collect and receive such special information about you if you provide it to us or make us aware of it in the course of communications with us. We will use such special information for the purposes of responding to and resolving any issues or concerns. We will only use such special information where you have consented to our processing of your information for these reasons.
Legal requirements
Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
Information we share
We may share information about you with other members of our group of companies so we can provide the best service across our group. They are bound to keep your information in accordance with this privacy policy.
There are certain circumstances where we may transfer your personal data to employees, contractors and to other parties.
Third party recipient |
Purpose of disclosure |
Legal Basis for Processing |
IT service providers including IT platform providers and website analytics service providers in order to in order to perform our obligations with you and to understand how you use our services and to improve our business |
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Government, regulatory and law enforcement agencies in order to meet our legal obligations |
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Third party partners as follows:
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We may also transfer or assign your personal information to third parties as a result of, or in connection with a sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganisation, or liquidation. Or if we are involved in defending a legal claim, information about you that is relevant to such claim may be disclosed to third parties as a result of, or in connection with, associated legal proceedings.
Where your information will be held
We do not transfer your personal data outside of the European Economic Area ("EEA"). We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.
- Your rights
You may have – in accordance with applicable data protection laws – the following rights when it comes to our handling of your personal information:
- Right of access – you may have the right to request a copy of the personal information we have about you and to request supporting information explaining how the personal information is used.
- Right of rectification – you may have the right to request that we rectify inaccurate personal information about you.
- Right of erasure – you may have the right to request that we erase personal information about you.
- Right to restrict processing – in some situations, you may have the right to request that we do not use the personal information you have provided (e.g. if you believe it to be inaccurate).
- Right to data portability – you may have the right to receive certain of your personal information in a structured, commonly used and machine-readable format and to transmit such information to another controller.
- Right to withdraw consent – where we process your personal information based on consent (including direct marketing consents), you have the right to withdraw consent at any time. However, this will not affect the lawfulness of the processing based on consent before its withdrawal. Furthermore, even in case of a withdrawal we may continue to use your personal information as permitted or required by law.
Right to object: In addition, where we are processing your personal information based on a legitimate interest (or those of a third party) you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to legal claims. You also have the right to object where we are processing your personal information for direct marketing purposes.
Please get in touch at the following email address: privacy@keolis.co.uk or using the contact details at the end of this policy if you would like to exercise any of these rights.
How to contact us
Please get in touch at the following email address: privacy@ keolis.co.uk or using the contact details below in case you should have any concerns about how we process your personal information. You are also free to lodge a complaint with the Informational Commissioner's Office, should you feel that we process your personal information in a way that is against applicable law.
Postal Address: Evergreen Building North, 160 Euston Road, London, NW1 2DX
Telephone: +44 (0)203 691 1715
Changes to the policy
This policy will be changed from time to time.
If we change anything important about this policy (the information we collect, how we use it or why) we will highlight those changes at the top of the policy and provide a prominent link to it for a reasonable length of time following the change.
If you would like to access previous versions of this policy please get in touch at the following email address: privacy@keolis.co.uk or using the contact details above.
Security
We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot and do not guarantee or warrant the security of any information that you transmit on or through our Website or that we otherwise maintain.
Cookies
We use cookies that identify your browser or device. They collect and store information when you visit our website about how you use it.
For more information about cookies, the types of cookies we use and how we use them please see our: Cookie Policy.
Cookie Notice
This Notice describes how we use cookies and similar technologies on our website.
This Cookie Notice last updated on 23 May 2018.
If you would like to access previous versions of this policy please get in touch at the following email address: privacy@keolis.co.uk.
Keolis (UK) Limited ("we", "us", "our") uses cookies and similar technologies as described in this Notice. By consenting to this cookie notice, you agree that we can distinguish you from other users of our website for the purposes set out below. This helps provide you with good user experience, tailored content and interest-based adverts. For example, we can recognise and remember important information that will make it more comfortable for you to browse our website such as preferred settings.
What are Cookies and similar technologies?
A cookie is a small file of letters and numbers that we store via your browser on the hard drive of your computer or mobile device.
There are three main types of cookies:
- Session cookies: specific to a particular visit and limited to sending session identifiers (random numbers generated by the server) so you don't have to re-enter information when you navigate to a new page or check out. Session cookies are not permanently stored on your device and are deleted when the browser closes;
- Persistent cookies: record information about your preferences and are stored in your browser cache or mobile device; and
- Third party cookies: placed by someone other than us which may gather data across multiple websites or sessions.
We use cookies for the following four purposes:
Type of Cookie |
Purpose of Cookie |
Strictly necessary |
These cookies are essential for you to browse our Website and use its features. The information collected relates to the operation of the Website (e.g. website scripting language and security tokens) and enables us to provide you with the service you have requested. |
Functionality |
These cookies remember the choices you have made, for example the country you visit our Website from, your language and any changes you have made to text size and other parts of the web pages that you can customise to improve your user experience and to make your visits more tailored and enjoyable. The information these cookies collect may be anonymised and cannot be used to track your browsing activity on other websites. |
Performance/analytics |
These cookies collect information on how users use our Website, for example which pages you visit most often, whether you receive any error messages and how you arrived at our website. Information collected by these cookies is used only to improve your use of our Website. These cookies are sometimes placed by third party providers of web traffic and analysis services. We use Google Analytics. For information on how Google processes and collects your information and how you can opt out, please see: https://tools.google.com/dlpage/gaoptout. |
Targeting or advertising |
These cookies collect information about your browsing habits and inferred interests to make advertising more relevant to you. They are also used to limit the number of times you see an advert as well as to measure the effectiveness of an advertising campaign. These cookies are usually placed by third party advertising networks. They remember the other websites you visit and this information is shared with third party organisations, for example advertisers. |
We may also automatically collect and store certain information about your interaction with our Website including IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps and related data.
Other technologies
In addition to cookies, we use some other similar technologies as follows:
- Web Beacons: small graphic images included on our website or emails or those of third parties to provide analytics information
- Social widgets: buttons or icons provided by third party social media networks which may collect browsing data and will be received by the third party and are controlled by the third party
- Local shared objects: these are sometimes called flash cookies and can be stored on your browser. They are used to maintain preferences and usage records.
You acknowledge that where we allow third parties to drop cookies, we have no control over those cookies or the data generated. Please refer to the third party's privacy policy for information on what information they collect and how they use it.
Google Analytics
Our website uses the web analytics service Google Analytics that is provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”. Cookies are small text files that are placed on your computer which analyse how you use the platform. The information generated by the cookie on your use of the platform will be transmitted to and stored by Google on servers in the United States. We have activated the so called “IP-anonymization” which means that your IP address will be truncated within the area of the European Union or the European Economic Area before being transferred to the United States. Only in exceptional cases the entire (ie. non-truncated) IP address will be transferred to a Google server in the US and truncated there. Google will use this information on our behalf for the purpose of evaluating your use of the platform, compiling reports on platform activity and providing other services relating to platform and internet usage. Google does not provide us with data that we may link back particularly to you. Your truncated IP address that is transferred to Google will not be associated with any other data held by Google. You may refuse accepting cookies by selecting the relevant settings of your browser. However, please note that if you do so you may not be able to use the full functionality of the platform. You can also opt out from being tracked via Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on under https://tools.google.com/dlpage/gaoptout.
Refusing or deleting cookies
Most internet browsers are set up by default to accept cookies. However if you want to refuse or delete them (or similar technologies) please refer to the help and support area on your browser for instructions on how to block or delete cookies (for example: Internet Explorer, Google Chrome, Mozilla Firefox and Safari). Please note you may not be able to take advantage of all the features of our Website, including certain personalised features, if you delete or refuse cookies.
To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
For more information on managing cookies, please go to www.allaboutcookies.org
If you are a resident in the EU:
For more information on managing cookies, please visit www.youronlinechoices.eu which has further information about behavioral advertising and online privacy.
Changes to our Cookie Notice
This Cookie Notice may be updated from time to time.
If we change anything important about this Cookie Notice we will notify you through a pop-up on the website for a reasonable length of time prior to and following the change. You may review the Cookie Notice by visiting the Website and clicking on the “Cookie Notice” link.